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Need support? Our Help Desk experts are among
the best in the business, which means you'll get
the right answers fast. Our support philosophy
is to provide a quick, accurate response to all
technical questions.
> Click here if you do not have a current
software Maintenance agreement.
Commercial Customers with a Valid Support Contract / Partner |
Please contact the Help Desk in the following ways:
E-mail: CBSupport_ww@oracle.com
Toll Free Phone: 1-800-373-5885
International Phone: 1-303-334-7599
Hours: Monday - Friday, 8-5, Mountain Time, US
Requests will be answered in the order they are received. We are very sorry, but we cannot answer e-mail messages or phone messages from customers without support contracts through the contacts above. Please see below for further contact information.
> If you have any questions about an order, P.O., or receipt, please e-mail: CBOrders_ww@oracle.com
Commercial Customers without a Valid Support Contract / Commercial Trial Customer |
Please send e-mail to:
North America: CBLegacy_ww@oracle.com
EMEA and AsiaPac: CBLegacyEMEA_ww@oracle.com
Latin America: CBSalesLA_ww@oracle.com
> If you have any questions about an order, P.O., or receipt, please e-mail: CBOrders_ww@oracle.com
Academic Customers with a Purchased License |
Please send e-mail to:
North America: CBAcademic_ww@oracle.com
EMEA and AsiaPac: CBAcademicEMEA_ww@oracle.com
Latin America: CBSalesLA_ww@oracle.com
> If you have any questions about an order, P.O., or receipt, please e-mail: CBOrders_ww@oracle.com
Thank you for your interest in our Crystal Ball Textbook Edition Program.
Oracle, maker of Crystal Ball software, can only provide support for the currently released version of software, and one previous version. The free trial products that are acquired through textbooks or via Internet download, must be the latest version to be supported.
If you are having technical difficulties with your trial/evaluation you may refer to our troubleshooting self-help documents through this link or by visiting our Web Site.
Crystal Ball Textbook Edition is limited to one license attempt. We do not offer license resets or additional license attempts for free trials. Therefore, it is important for you to review our installation and licensing instructions located within the Self - Help Documents before installing the software.
If you have an outdated version of our trial version (a CD would be included in the textbook) and need to get an updated trial, please have your professor contact us with the following information:
- Your Name (professors only please)
- University
- Class being taught
- Textbook used
- Version of Crystal Ball included in the textbook Number of students currently enrolled in class
Contact e-mail:
For the US and Canada: CBTextbook_ww@oracle.com
For EMEA: CBAcademicEMEA_ww@oracle.com
Our Technical Support is available for all registered customers with a current Maintenance agreement and a valid license authorization code. Maintenance can be purchased using any of the following methods:
> Send an e-mail to crystalball-renewals_us@oracle.com
> If you have any questions about an order, P.O., or receipt, please e-mail: CBOrders_ww@oracle.com
"I judge the excellence of a company by the quality
of its product support. When I asked for assistance from Decisioneering's
Help Desk, I was very impressed with their high level of care
and the quality of their advice. Superb service!"
-- Jeremy Nel, NTR, Dublin, Ireland |
If you do not have a current Maintenance agreement with
Crystal Ball, you still have access to several free online resources.
> Click
here to visit our Online Knowledgebase. |
