TECH SUPPORT

KNOWN PROBLEMS CRYSTAL BALL STANDARD

Crystal Ball 2000.2.2

1. No additional known problems

Crystal Ball 2000.2

1. Constant distribution does not work with LHS
2. Cannot paste View > Percentiles, Statistics

Crystal Ball 2000.1

1. Percentiles can be incorrect when running certain cases
2. Windows 2000: users may not be able to run when not logged on as administrator, power user
3. Macros: need better description in manual on how to input them in Run Preferences
4. Scenario Analysis: run time error, Excel minimized
5. OptQuest: problem if number of constraints > number of decision variables
6. If a user develops a model that has assumptions with cell references in
   V5.1, then tries to open that model with an earlier version of Crystal Ball,
   The user will run into a problem. Everywhere you would see the cell references
   (=D3) you will see #REF.

Crystal Ball 2000

1. Unable to install properly to Excel 10 (Beta) for automatic startup
2. Lose assumptions, forecasts sometimes when special characters are used in the worksheet
3. Long workbook names: assumptions sometimes lost
4. User can copy decision variables on top of assumptions
5. 2D Simulation may not work correctly with PrecisionControl
6. OptQuest: cannot change number of trials once loaded
7. Gamma distribution fitting: locks up with negative mean
8. Batch Fit does not work in Office 95
9. Triangular with alternate parameters: not backward compatible

Crystal Ball 4.0g

1. Problems running Crystal Ball with Excel 97 SR-2
2. Excel freezes, extract sensitivity data after restoringthe run
3. Other add-ins cause conflicts with Crystal Ball
4. Beta distribution: can't define if alpha = 4.75, Beta = 1.25
5. OptQuest won't run, spaces in installation path
6. Unable to install properly, Excel 2000
7. Bad macros or wrong name: Excel locks up
8. Apostrophe in sheet name gives an error

Crystal Ball 4.0c

1. Will not install properly to Office 2000 or with Windows 2000