Downloading and Installing Updates

November 2005

Contents

Introduction

Versions of Crystal Ball 7.x starting with Crystal Ball 7.1 support the automatic download and installation of updates over the Internet.

Periodically, an InstallShield update dialog appears and offers you the opportunity to check for updates, or you can check for updates yourself and download any new ones from the list.

Note: If you are using Crystal Ball 7.0 or 7.0.1, you cannot check for updates as described below until you have manually upgraded to Crystal Ball 7.1 or later. To upgrade from Crystal Ball 7.0 or 7.0.1, visit the Decisioneering Web site -- www.crystalball.com -- and click the Download link at the left side of the window.

Checking for Updates

To check for Crystal Ball 7.x updates:

1. Connect to the Internet.

2. Close Excel.

3. Choose Start > Programs > Crystal Ball 7 > Check For Updates.
   If no updates are present, a message appears. If there are updates, the InstallShield Update Service screen appears.

4. Click the Show Updates button. The Available Updates list appears.

5. To download the Crystal Ball update, click Add. Then, click Next. The Total Items Available list appears.

6. Click Install Now. The installation file is downloaded as fast as your Internet connection allows. When the file has been downloaded, the Download Completed dialog appears.

7. Click Finish. The Crystal Ball 7.x installer launches. You can follow the instructions in the Crystal Ball Installation and Licensing Guide to complete the installation. Your existing Crystal Ball license is still valid so you don't need to activate a new license.

• Excel must be closed before you can perform the update. If the update installation stops unexpectedly, there might be an Excel process that is still running in the background. To check for this:

1. Press Ctrl-Alt-Delete to display the Windows Security dialog.
2. Click the Task Manager button.
3. When the Windows Task Manager appears, click the Processes tab.
4. Look in the Image Name column for Excel.exe.
5. If you find it, click to select it. Then, click the End Process button or right-click and choose End Process.
6. When there is no Excel process running, close or minimize the Task Manager.

• If you look for an update AFTER you have installed the latest Crystal Ball 7.x update, you might see a "Product Not Registered" error. If this occurs, don't worry. Your Crystal Ball  installation is still valid and no updates have been released since then.