Note: For Real Options Analysis
Toolkit, Windows and Excel must be English versions
and the Windows regional settings must be English.
International Support for
Crystal Ball
This version of Crystal Ball is supported on non-English
versions of Microsoft Windows with Microsoft Office
in the same language. However, localized (translated) versions of this version of Crystal Ball are not available. Those who wish to use Crystal Ball with Windows Vista and/or Excel 2007 must download and install the English version of Crystal Ball 7.3.1. Complete localization is planned for a later release.
If you are using this version of Crystal Ball on an English operating
system with non-English regional settings, we recommend that you install the Microsoft Multilingual
User Interface (MUI) Pack for your version of Microsoft
Office. If you don't install the Microsoft MUI Pack,
Excel will appear with the regional formatting and
Crystal Ball will appear with English formatting.
For more information about the MUI Pack, visit www.microsoft.com and search for MUI within the Microsoft Web site.
Note: If you are using Crystal Ball on a non-English version of Excel 2007 and you save a Crystal Ball 7.x model in .xls format to one of the Excel 2007 formats (.xlsx, .xlsb, or .xlsm), a warning message appears. This message explains that the scripts in the workbook are an unsupported feature. Please ignore this message. Your Crystal Ball data will be saved. For best results, Crystal Ball should be open when the model is saved.
If you install this version of Crystal Ball over a non-English version of Crystal Ball 7.2.x, Crystal Ball will appear in English. You must uninstall this version and re-install the earlier translated version to restore the non-English version of Crystal Ball.
Platform Support
Microsoft .NET Framework 2.0 is required (optionally, 3.0 for XP and Vista)
This version of Crystal Ball is an application built against and tested on Microsoft .NET Framework 2.0
and 3.0 and will run by default on .NET Framework 2.0
or 3.0 on a machine containing .NET Framework 2.0 or 3.0 as well as other versions of
the .NET Framework (for example, 1.1). See the following Web site for
more information:
http://msdn2.microsoft.com/en-us/netframework/aa497340.aspx
Microsoft .NET Framework 2.0 or 3.0 must be installed on your computer before you can install and run this version of Crystal Ball. Crystal Ball must be locked to one of these supported versions of Microsoft .NET Framework to run properly. If you do not have a supported version of Microsoft .NET Framework installed, warning and error messages might appear when you try to start Crystal Ball.
You might also have difficulty loading Crystal Ball when you start it with both supported and unsupported .NET Framework versions installed. If this happens, choose Start > Programs > Crystal Ball 7 > Application Manager. Be sure this setting is checked in the Crystal Ball Application Manager: "Run Excel with Microsoft .NET Framework v2.0 or 3.0 (Recommended)." Then, click OK and restart Crystal Ball.
For more information on installing and using Crystal Ball with Microsoft .NET Framework 2.0 or 3.0, see the Microsoft .NET Framework FAQs.
Crystal Ball and Microsoft Windows VistaTM
As stated above, starting with version 7.3, Crystal Ball -- including Real Options Analysis Toolkit and the Crystal Ball Training CD -- is officially supported on Windows Vista. However, there are issues with certain Crystal Ball files in Vista:
- Files installed in the Windows Vista Program Files folder are opened as read-only files in Excel, even though that property is not set. If you want to modify the Crystal Ball Examples files, save them under another name before attempting to run a simulation on them.
- If you are using Windows Vista, familiarize yourself with the locations of folders mentioned in this Guide, such as My Documents and Application Data. For example, My Documents is under C:\Users instead of C:\Documents and Settings as in earlier versions of Windows.
- If you have Microsoft Windows Vista, be aware that only administrators or users running the Crystal Ball License Manager as administrators can license Crystal Ball. Non-administrators cannot save CrystalBall.lic license files attached to emails.
- The legacy WinHlp32 viewer for online help files is not shipped with Windows Vista, so 32-bit help files in WinHelp format with extension .hlp (such as the CB Predictor help) cannot be opened. For information from Microsoft about downloading a viewer, see:
http://support.microsoft.com/kb/917607
Crystal Ball and 64-bit versions of Microsoft Windows
Testing on a 64-bit version of Windows XP Professional suggests that Crystal Ball 7 should perform acceptably in 32-bit emulation mode on 64-bit Microsoft operating system platforms, including Vista (tested on Vista Business). However, Crystal Ball does not fully support the 64-bit features of these systems at this time. When running in 32-bit emulation mode, Crystal Ball has the same 1 - 1.5 GB memory limitions encountered when running on 32-bit Windows operating systems. Other 32-bit limitations also apply.
Note -- Different Default Installation Folder: Because this version of Crystal Ball is a 32-bit application, its default installation folder on 64-bit machines is C:\Program Files (x86)\Decisioneering\Crystal Ball 7, not C:\Program Files\Decisioneering\Crystal Ball 7 (as mentioned in the Crystal Ball Installation and Licensing Guide).
Crystal Ball and Windows Server 2003
Crystal Ball is officially supported on Windows Server 2003.
Apple Mac Support
Limited testing on Apple Boot Camp Public Beta 1.2 indicates that this version of Crystal Ball should perform acceptably on Apple Boot Camp. Further testing is required
before Crystal Ball can be officially supported on this platform.
Crystal Ball with Concurrent
Licensing
If you are installing a concurrent-licensing version
of the Crystal Ball product suite, the host computer
should have the ability to connect to the FLEXlm license
server computer on your local area network (LAN) or
wide area network (WAN).
See the Crystal
Ball Concurrent Licensing Server Installation
Guide for system requirements for the concurrent
licensing server.
For concurrent-licensing client installation information,
see the Crystal
Ball Installation and Licensing Guide, Concurrent
Edition.
For general Crystal Ball installation and licensing
information, see the current Crystal
Ball Installation and Licensing Guide.
If You Have Questions
For more information on Crystal Ball, see our Web
site at http://www.crystalball.com/.
If you have questions or problems concerning this
product, please contact us at one of the addresses
below:
In the United States:
Oracle Crystal Ball Global Business Unit
7700 Technology Way
Denver, Colorado 80237
USA
Main number: +1.303.334.4000 (Switchboard only – no technical support)
US Sales: +1.719.757.2173
Support: +1.303.334.7599 or +1.800.373.5885
Fax: +1.303.334.7598
CBSalesNA_ww@oracle.com
cbsupport_ww@oracle.com
For a current list of international dealers
and distributors, see the Web site at:
http://distributors.crystalball.com/
All other countries, please contact Oracle in the United States.
Thank You
We hope that you enjoy working with Crystal Ball
and wish to thank you for using our products! Please be sure to visit our Web site for
up-to-date news and information.
