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TECHNOTE

Details for Installing Crystal Ball on Windows XP Platforms

Decisioneering has been notified of abnormalities that have occurred on Windows XP machines after the installation or uninstallation of Crystal Ball 2000.2. Before installing Crystal Ball, as with any software, we recommend that you save the current configuration of your system via the System Restore utility available on Windows XP.

To save your current configuration:

  1. Clicking Start > Help And Support.
  2. Click on Undo Changes To Your Computer With System Restore.
  3. In the resulting dialog, select Create A Restore Point.
  4. Click on Next.
  5. Follow the directions.

We also recommend that when you uninstall Crystal Ball and other software, you select Yes when prompted whether to remove shared DLLs that are no longer in use.

Release Note:

These critical installer problems have been fixed with the release of Crystal Ball 2000.2.2.

 
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