Crystal Ball Localized Releases FAQ

For French, German, and Spanish versions of Crystal Ball, all Crystal Ball Standard application features are translated except the Crystal Ball Tools. This includes the main Crystal Ball Help file and the following documentation:

Crystal Ball Getting Started Guide
Crystal Ball Process Capability Guide
Crystal Ball Installation and Licensing Guide
Crystal Ball Quick Reference Card
Crystal Ball Process Capability Card
Crystal Ball Distribution Card
Crystal Ball Startup Guide

The CB Tools, CB Predictor, and OptQuest are not yet translated for these languages.

All features and documents are translated for the Japanese version of Crystal Ball Standard and Professional.

Can I run an English version of Crystal Ball on non-English versions of Windows?

The current English version of Crystal Ball is supported on non-English versions of Microsoft Windows with Microsoft Office in the same language.

Can I run Crystal Ball in French, German, or Spanish on an English version of Microsoft Windows?

A localized version of Crystal Ball will only run in that language if Excel is configured to run in that same language. For example, a Spanish version of Crystal Ball will appear in Spanish only if

the Spanish version of Excel is installed, or
the English version of Excel is installed along with a properly set Spanish version of the Microsoft Multilingual User Interface (MUI) Pack (described below).

If only the English version of Excel is available without a MUI Pack, then the localized version of Crystal Ball appears in English.

For full language compatibility, the Regional and Language Options must be set correctly in Windows Control Panel.

More information about the Microsoft MUI Packs: If you are using this version of Crystal Ball on an English operating system with non-English regional settings, we recommend that you install the Microsoft Multilingual User Interface (MUI) Pack for your version of Microsoft Office. If you don't install the Microsoft MUI Pack, Excel will appear with the regional formatting and Crystal Ball will appear with English formatting. For more information about the MUI Pack, visit http://www.microsoft.com/ and search for MUI within the Microsoft Web site.

Is the installer translated?

Yes. If you are installing a French, German, or Spanish version of Crystal Ball on a computer with a Microsoft Windows in the same language, the installer and Crystal Ball License Manager appear in the language of Windows. If you are installing Crystal Ball on a version of Windows that is a different language from the version of Crystal Ball you are installing, the Crystal Ball installer and License Manager appear in English.

To view and download a copy of the current Crystal Ball Installation and Licensing Guide, click here.

I work with French, German, or Spanish language applications using a Microsoft MUI pack on an English version of Windows. Can I review a localized version of Crystal Ball?

Yes, you can. However, be aware that when you install an evaluation version of Crystal Ball, your current version of Crystal Ball is removed. If you install a localized version of Crystal Ball, it will overwrite an existing English version of Crystal Ball 7.x.

To restore the English version of Crystal Ball, you must use the Add/Remove Programs icon in Windows Control Panel to manually remove the evaluation version. Then, you can install the English version again.

I set special preferences in the English version of Crystal Ball. Then, when I installed a localized version, all my settings went away. What happened?

Separate preference files are stored for each Crystal Ball language. When you install a different language, it starts with the default preferences even though you have set preferences for another language.

I use an English version of Windows and have bought the Spanish version of Crystal Ball. Can I switch Crystal Ball between Spanish and English without removing Crystal Ball and installing the other language?

You can switch back and forth between English and one of the localized versions of Crystal Ball if you have a Microsoft MUI pack for the other language, in your case, Spanish. Users with a Microsoft MUI Pack can use the Microsoft Office Tools to do this. The commands, in English, are Start > Programs > Microsoft Office > Microsoft Office Tools > Microsoft Office version Language Settings. When the dialog appears, choose a language for Excel (and Crystal Ball) in the first dropdown list box.

Next, click the Enabled Languages tab. The language that appears in the box near the bottom of the dialog defines default behavior in Microsoft Office applications. Be sure the selected language is the same language chosen for Excel and Crystal Ball on the Language Settings tab. This ensures that Excel functions are interpreted in the correct language.

Then, click OK to apply these language settings to all Microsoft Office products (such as Word, Excel, Access, and PowerPoint) the next time you open them.

Notice that you still need to set appropriate Region and Language Options in Windows Control Panel so that dates, times, numbers, and currency appear correctly.

How can I contact Crystal Ball Technical Support?

Email us at the addresses listed below, or check out our Web site:

http://support.crystalball.com/

Contact information in the United States:

Oracle Crystal Ball Global Business Unit
7700 Technology Way
Denver, Colorado 80237
USA

Main number: +1.303.334.4000 (Switchboard only – no technical support)
US Sales: +1.719.757.2173
Support: +1.303.334.7599 or +1.800.373.5885
Fax: +1.303.334.7598
CBSalesNA_ww@oracle.com
cbsupport_ww@oracle.com

Web-site: www.crystalball.com

For a current list of international dealers and distributors, see the Web site at:

http://distributors.crystalball.com/

All other countries, please contact Crystal Ball in the United States.