Oracle
Search Site  
Find
 
Crystal Ball Home
Oracle Home
Information On
   Web & Live Events
   Six Sigma & DFSS
   Education Alliance
   Training Classes
   Conferences & Forums
   Available Languages
 
Quick Links
   Shop
   Download
   Newsletters
   Contact Us
 
 
Worldwide Offices
   United States
   United Kingdom
   Germany
 
 
 
 
TRAINING COURSE POLICIES

> Registration Application
> Class Materials
> Class Size
> Class Cancellation
> Refund & Feedback Policy
> Travel & Lodging


REGISTRATION APPLICATION

We require a completed and signed registration application form from each student. Your signature will ensure that your application is processed as quickly as possible. Incomplete or unsigned registration forms will not be processed and may delay class reservations.

Registrations are processed on a first-come, first-served basis. We recommend that you submit this registration information at least three weeks prior to the date your class begins. Course registration is normally confirmed approximately one to three (1-3) business days after the registration is received.  For information regarding course cancellation policies see below.

 


CLASS MATERIALS

Software: Hands-on training will be based on Crystal Ball 7.3 Professional Edition. If you are currently using a version previous to this, please contact us to help you upgrade to a current version. Classroom computers will be loaded with Crystal Ball for Windows and Excel. We will provide you with class manuals and floppy disks that contain all class exercises and documents.

Computers: For regional trainings, we will supply computers for your use. For on-site courses, we will coordinate this with your main company contact. You may bring your own laptop if you choose, but we require that you have Crystal Ball 7.3 Professional Edition loaded and operating on the laptop prior to the class. We do not support older versions of the software in class.

 


CLASS SIZE

We limit our training courses to 12 students to ensure that the teacher to student ratio remains reasonable. Classes may have more students if the facility has extra seats and workstations. If a class is full, you may place your name on a waiting list by contacting CBServices_ww@oracle.com.

 


CLASS CANCELLATATION/RESCHEDULING POLICY

Decisioneering may cancel or reschedule a class at its discretion, and if it does, will use reasonable efforts to notify you at least one week in advance. You will not be charged for the cancellation or rescheduling. Please notify us as soon as possible of any changes in your scheduled training. You must call your sales representative to cancel or reschedule a class.

Publicly Scheduled Instructor Led Training Events

If you...

  • cancel your registration 7 or more calendar days before the scheduled start date of the class -- no charge

 

  • cancel your registration 1- 6 calendar days prior to the class start date -- 50% of the class fee
 
  • do not show up for the event; or cancel on the day of the event -- 100% of the class fee

 

Private/Onsite Training Events
If you...

  • cancel your registration 14 or more calendar days before the scheduled start date of the event -- no charge

 

  • cancel your registration 1-13 calendar days prior to the event start date -- 50% of the event fee
 
  • do not show up for the event, or cancel on the day of the event -- 100% of the event fee

 

In addition, if you would like to offer feedback on the quality of our courses, or would like to learn more about our complaint and refund policies, please contact our services team at +1 303 334 6838 or CBServices_ww@oracle.com.

 


TRAVEL & LODGING

Transportation to the training site is the registrant's responsibility. Decisioneering, Inc. assumes no responsibility for nonrefundable travel arrangement losses resulting from course scheduling changes or cancellations.

Upon request, we can provide registrants with a class location map and list of area hotels. Registrants make their own lodging arrangements.

We recommend business casual attire for the classes.

 
Home | Products | Services | Industries | Applications | Support | About Us | How to Buy
Privacy Policy | Trademarks | Copyright © 2007, Oracle and/or its affiliates. All rights reserved.